Accessing Your Freed AI Account and Troubleshooting Login Issues

To log in to your Freed AI account, visit the official secure portal at secure.getfreed.ai/login. You can sign in using the email address and password you provided during registration, or use the Sign in with Google option if your account is linked to a Google profile. For healthcare providers working within a medical group, Single Sign-On (SSO) may be available through your organization's internal dashboard.

Freed AI functions as a specialized medical scribe, transforming patient conversations into structured SOAP (Subjective, Objective, Assessment, and Plan) notes. Accessing the platform securely is the first step in streamlining your clinical documentation and ensuring that sensitive patient data remains protected under modern healthcare privacy standards.

Methods for Signing In to the Freed AI Portal

Choosing the correct sign-in method depends on how you initially created your account. The platform offers multiple pathways to accommodate individual clinicians and large-scale medical organizations.

Email and Password Authentication

This is the standard method for most independent users. When you navigate to the login page, you will see fields for your registered email address and your unique password. It is essential to use the exact email address used during sign-up, as the system is case-sensitive regarding account identifiers.

Single Sign-On with Google

Many clinicians prefer using Google for authentication to reduce the number of passwords they need to manage. By selecting "Sign in with Google," you are redirected to Google’s secure interface. If you use this method, you do not have a separate password for Freed AI; your access is governed by your Google account's security settings.

Enterprise Single Sign-On (SSO)

Medical groups and healthcare institutions often implement SSO to centralize user management. If you are part of a group plan, your administrator may have enabled SSO. In this scenario, you might not need to visit the Freed login page directly; instead, you can launch the application from your group’s workspace or internal application portal.

Accessing Freed AI Across Different Devices and Platforms

Freed AI is designed to follow a clinician’s workflow, which often involves moving between examination rooms, private offices, and mobile environments. Each platform has specific login requirements that you should be aware of to maintain a seamless experience.

Web Browser Login via Desktop

For the most comprehensive experience, including managing account settings and reviewing long-form transcripts, the web portal is the primary interface.

Open a modern web browser, such as Google Chrome (which is the recommended browser for optimal performance).
Enter the official login URL in the address bar.
Input your credentials or select the Google authentication button.
Once authenticated, you will be directed to the "All Notes" dashboard.

Logging In via the Chrome Extension

The Freed AI Chrome extension is a critical tool for clinicians who use web-based Electronic Health Record (EHR) systems. It allows for direct copying of notes into patient charts.

Important Credential Note: Currently, the "Sign in with Google" feature is not supported within the Chrome extension interface. If you created your account via Google, you must set a password for your email address to log in to the extension, or use your standard email/password credentials if you did not use Google.
To log in to the extension, click the Freed icon in your browser's toolbar and enter your email and password. This session remains independent of your main browser tab session in some instances, requiring a separate login.

Mobile App Login for iOS and Android

The mobile application is optimized for capturing ambient audio during patient visits.

Download the Freed AI Medical Scribe app from the Apple App Store or Google Play Store.
Open the app and select the login option.
Both email/password and Google sign-in are typically supported on the mobile app.
Ensure that your mobile device's biometric security (FaceID or Fingerprint) is enabled for an added layer of protection when reopening the app throughout the day.

Enhancing Account Security with Two-Factor Authentication

In a clinical setting, protecting patient information is paramount. Freed AI provides Two-Factor Authentication (2FA) to ensure that only authorized users can access clinical notes and transcripts.

How to Enable 2FA

To activate this security layer, you must first be logged into your account on a desktop browser.

Click on the profile icon or the settings cog located in the bottom-left corner of the dashboard.
Navigate to the "Security" or "Account" tab.
Locate the toggle for Two-Step Authentication.
You will be prompted to enter a backup phone number. This is a failsafe in case you lose access to your primary authentication method.
Use an authenticator app (such as Google Authenticator, Authy, or Microsoft Authenticator) to scan the provided QR code.
Enter the six-digit verification code generated by the app to confirm the setup.

The Importance of MFA in Healthcare

Multi-Factor Authentication (MFA) significantly reduces the risk of unauthorized access resulting from compromised passwords. Since Freed AI processes clinical data, using an authenticator app ensures that even if someone obtains your password, they cannot enter your account without the time-sensitive code on your physical mobile device.

Troubleshooting Common Login Problems

Encountering a login error can be frustrating, especially when you have a full schedule of patients. Most issues can be resolved with a few simple steps.

What to Do If You Forget Your Password

If you cannot remember your password, do not attempt to guess it multiple times, as this may trigger a temporary account lockout.

Go to the main login page.
Click the "Forgot Password" link located below the sign-in fields.
Enter your registered email address.
Check your inbox for a password reset email. If it does not arrive within a few minutes, check your spam or junk folder.
Follow the instructions in the email to create a new, secure password.

Troubleshooting "Invalid Credentials" Errors

If the system rejects your email or password, verify the following:

Check for Typos: Ensure there are no extra spaces at the beginning or end of your email address.
Caps Lock: Confirm that your Caps Lock key is not accidentally enabled.
Account Type: If you signed up using Google, you cannot log in using the password field unless you have specifically set a separate password in your settings later. Try the "Sign in with Google" button instead.

Resolving Google Login Loops

Sometimes, clicking "Sign in with Google" may lead to a refreshing page or an error message. This is often caused by browser cache issues or conflicting Google accounts.

Clear your browser’s cache and cookies.
Ensure you are logged into the correct Google account in your browser profile.
Try using an Incognito or Private window to determine if a browser extension is interfering with the authentication process.

Locked Accounts and Support

If your account has been locked due to multiple failed attempts or suspected unauthorized activity, you will need to contact the support team. You can reach out to support@getfreed.ai for manual verification and account recovery.

Managing Your Account Settings After Login

Once you have successfully logged in, you may need to update your professional details or preferences to ensure your SOAP notes are generated correctly.

Updating Email and Contact Information

If you need to change the email address associated with your account, go to the settings menu. Note that if you use Google Sign-In, your email address may be "locked" to match your Google profile. In this case, you must contact clinician support to facilitate a manual change of the primary account email.

Changing Specialty and Note Preferences

Freed AI tailors its summaries based on your medical specialty. To update this:

Access the "Settings" menu.
Select the "Professional Information" or "You" section.
Update your title, specialty, and practice address.
Under "Preferences," you can also adjust how the AI refers to care recipients (e.g., "Patient," "Client," or "Resident") and set your note retention policy.

Note Retention and Deletion Settings

Security extends to how long your notes are stored. After logging in, you can choose between:

Indefinite Storage: Notes remain in your account until you manually move them to the trash.
30-Day Auto-Deletion: Notes are permanently deleted 30 days after the visit. This is a common choice for practices with strict data minimization policies.

How SSO Benefits Large Medical Groups

For administrators managing dozens of clinicians, individual password management is inefficient. SSO allows the organization to:

Centralize Access: Revoke or grant access instantly when a clinician joins or leaves the practice.
Uniform Security: Ensure that all staff members are following the organization’s specific password complexity and MFA requirements.
Simplified Workflow: Clinicians can move between different software tools (EHR, Freed AI, Scheduling) without re-entering credentials for each one.

Conclusion and Summary of Best Practices

Accessing Freed AI efficiently is vital for maintaining a productive clinical workflow. By understanding the nuances between web, extension, and mobile logins, clinicians can ensure they always have their AI scribe ready when a patient encounter begins.

To ensure the best experience:

Use Google Chrome as your primary browser.
Use standard email/password credentials if you frequently use the Chrome extension.
Enable Two-Factor Authentication to protect clinical data.
Set your Note Retention preferences immediately after your first successful login to align with your practice's compliance standards.

FAQ about Freed AI Login

Can I be logged in on multiple devices at once? Yes, Freed AI allows you to be signed in on multiple devices, such as your desktop computer and your smartphone. Your notes and settings will sync across all platforms in real-time.

What happens if I change my medical specialty in the settings? The AI will adjust its formatting and terminology for all future notes generated after the change. It will not retroactively change the format of notes you have already completed.

Why does the Chrome extension ask for a password when I usually use Google to log in? The current architecture of the Chrome extension requires direct email and password authentication. If you are a Google user, you can use the "Forgot Password" flow on the main website to establish a password that will work for the extension while keeping your Google login active for the web portal.

Is there a free version I can log into without a subscription? Freed AI often offers a limited free tier or trial. You still need to create an account and log in to use these features, as the AI needs a secure environment to process and store your trial notes.

How do I log out of a shared computer? Click the settings or profile icon in the bottom-left corner and select "Sign Out." It is highly recommended to do this at the end of every shift if you are using a shared workstation in a clinic.

Does Freed AI support login via iPad? Yes, you can log in through the Safari browser on an iPad or download the dedicated iOS app from the App Store for a more optimized tablet experience.